FREQUENTLY ASKED QUESTIONS

No. Although our support agents consist of primarily Nevada IT support agents, you do not have to reside in Nevada nor own a business in Nevada to take advantage of the services provided by Nevada Help Desk.com.

The BASE cost for each service depends on WHICH type of support agent will be resolving your ticket request.

The estimated prices are based on the following minimum and maximum ranges listed below for each support agent type plus a $37.50 flat project admin fee for each work request.

A digital estimate will be provided to you BEFORE any work is performed. Once you click the “ACCEPT” button in the Digital Estimate, then you will receive an invoice for 50% of the estimated project cost to begin work.

We give a 100% MONEY BACK GUARANTEE on all work requests that are cancelled within 24 hours of support ticket submission. Refund requests submitted after 24 hours will reflect a time prorated adjustment up to 96 hours of submission. There will be NO REFUNDS given after 96 hours of ticket submission *UNLESS* the support agent did not fulfill the terms of the work request. In that case, there will be a 100% refund given. Please note that PROJECT ADMIN fees are NON-REFUNDABLE.

Once your consultation request has been made, you will receive a link to schedule an appointment according to your availability. You will be asked to pre-pay the Consultation fee of $75 to confirm your appointment on the calendar. Cancellations and/or rescheduled appointments will be assessed a $35 penalty fee.

For a fraction of the cost of industry standard fees for technology services, you will pay less for work requests (support tickets) submitted through our online portal. The turnaround time and costs will vary depending on the type of agent support service you select.

High School Student Agent, College Student Agent, Pro Agent, Rush Expert Agent

The estimated prices are based on the following minimum and maximum ranges listed below for each support agent type plus a $37.50 flat project admin fee for each work request.

High School Agent:

$10-$15+ per hour

Estimated work time for completion of website development: 16-20 business days (other support ticket completion time varies)

College School Agent:

$16-$21+ per hour

Estimated work time for completion of website development: 11-15 business days (other support ticket completion time varies)

Pro Agent:

$22-$35+ per hour

Estimated work time for completion of website development: 6-10 business days (other support ticket completion time varies)

Rush Expert Agent:

$50-$75+ per hour

Estimated work time for completion of website development: 3-5 business days (other support ticket completion time varies)

No. All requests (except Consultations) must be submitted in writing to maintain the integrity of the data submitted and have a written history as a point-of-record for all future follow-ups.

We’ve worked with some great companies already. We think you should join them in your quest for top talent.

Shopping Basket